Refund Policy
60-Day Money-Back Guarantee
100% Satisfaction Guaranteed
We're so confident in the quality of our products that we offer a full 60-day money-back guarantee. If you're not completely satisfied with your purchase for any reason, we'll give you a full refund—no questions asked.
Our Promise to You
At Lifeyze, your satisfaction is our top priority. We want you to feel confident in your purchase, which is why we've made our refund policy simple and hassle-free. If our supplements don't meet your expectations, you shouldn't have to pay for them.
What Makes Our Guarantee Different
- 60 Full Days: More time to experience the benefits of our supplements
- Open Bottles Accepted: Try the product risk-free, even if you've used some
- No Questions Asked: We respect your decision without hassle or guilt
- Fast Refunds: Processed within 5-7 business days of approval
How to Request a Refund
Contact Our Support Team
Email us at info@lifeyze.com with your order number and the reason for your refund request. You can find your order number in your confirmation email or your account dashboard.
Receive Confirmation
Our team will respond within 24-48 hours (business days) to confirm your refund and provide any necessary instructions. In most cases, you won't need to return the product.
Get Your Money Back
Once approved, your refund will be processed within 5-7 business days. The refund will be credited to your original payment method. Please note that your bank may take additional time to reflect the refund.
Refund Policy Details
Eligibility
- Refund requests must be submitted within 60 days of your purchase date
- Both opened and unopened products qualify for a refund
- First-time purchases and repeat orders are both covered
- Subscription orders can be cancelled and refunded for the most recent shipment
What's Refunded
- Product cost: Full purchase price of the product(s)
- Tax: Any applicable sales tax charged
What's Not Refunded
- Original shipping: Shipping costs from your original order are non-refundable
- Return shipping: If return is requested, you're responsible for return shipping costs
Subscription Cancellations
If you have an active subscription:
- You can cancel at any time from your account dashboard or by contacting us
- Cancellations before processing will prevent the next shipment
- Refunds for the most recent shipment are available within the 60-day window
- No cancellation fees or penalties
Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us immediately at info@lifeyze.com
- Include photos of the damage if possible
- We'll send a replacement at no additional cost or provide a full refund including original shipping
Wrong Item Received
If you received the wrong item:
- Contact us within 7 days of delivery
- We'll ship the correct item immediately at no charge
- You may keep the incorrect item or we'll provide a prepaid return label
Order Cancellation
Need to cancel an order?
- Before shipping: Contact us immediately for a full refund
- After shipping: Wait for delivery and follow the standard refund process
- Orders cannot be modified once placed—please cancel and reorder if needed
Refund Timeline
| Support Response | 24-48 hours (business days) |
| Refund Processing | 5-7 business days after approval |
| Bank Processing | Additional 3-5 business days (varies by bank) |
Frequently Asked Questions
Do I need to return the product?
In most cases, no. We trust our customers and typically process refunds without requiring a return. In some circumstances, we may request the product be returned.
Can I get a refund after 60 days?
Our guarantee is valid for 60 days from purchase. After this period, we evaluate requests on a case-by-case basis. Contact us to discuss your situation.
What if I bought multiple bottles?
Our guarantee covers your entire order. You can request a refund for all products purchased, whether opened or unopened.
Will requesting a refund affect future orders?
Absolutely not. We want you to shop with confidence. If a product doesn't work for you, we encourage you to try something else that might be a better fit.
Contact Us
Questions about our refund policy? We're here to help.
